GENERAL INFO


Parlor Salon is a high-end, yet approachable salon in the heart of the Arts District of Richmond. Owner Mahri Jones combined her passions for the arts and business, to make her dream a reality. She, like many other entrepreneurs of her generation, is passionate about creating a community of artists and activists in a city with boundless potential. Parlor has an open-minded approach to people of all walks of life and strives to foster a strong communal and charitable legacy.

 

Salon Hours*:

Tuesday – Wednesday: 10:00am–7:00pm
Thursday – Friday: 10:00am–6:00pm
Saturday: 9:30am–3:30pm
Sunday – Monday: CLOSED
*Specific Stylists' Hours Vary

Phone: (804) 338-7973—Call or Text!

Email: parlorva@gmail.com

Address: 115 W. Broad St., Richmond, VA 23220

Parking Options:

  • 2-Hour Street Parking, FREE
  • Pay-To-Park Lot behind our building, $7

THINGS YOU SHOULD KNOW


Confirmations/Reminders
As a courtesy, we try to contact you to confirm your appointment two (2) business days prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment(s) and to avoid late arrivals, missed appointments and cancellation fees.
 

No Show Policy
We understand that life gets hectic, but so do our schedules. We book our stylists very tightly, so it is important to be on time. If you arrive 10 minutes past your scheduled appointment time, it may be necessary to reschedule.

A minimum of one (1) business day notice is required when canceling/rescheduling most appointments. Appointments that are 3 hours in duration, or longer, require two (2) business days notice. Late cancellations and no-shows (not calling, not showing up) will be required to pay 100% of the cancelled appointment.

Groups or parties must give at least thirty (30) days notice to avoid a 100% cancellation fee.
 

Missed Appointments
In the event that you miss three (3) consecutive appointments (late cancel or no show), you will be unable to schedule future appointments. End of story. However, you may be considered for a walk-in appointment.

 
Children Policy
While we love kids, we do ask that if you bring them into the salon that they remain quiet and occupied. We do not want to compromise the relaxation of our other guests. If your children get out of hand, we may ask you to reschedule your appointment for another day. 


Payments
We accept Visa/Mastercard, American Express, Discover, Checks, and Cash.

Any returned check will result in a $25.00 service charge plus the face amount of the check, to be paid before any other services can be rendered. After three (3) returned checks, you will be asked to pay by cash only.
 

Returns
Retail products may be exchanged within fourteen (14) days. We do not offer refunds or apply credit toward services for returned merchandise.

Parlor is committed to your complete satisfaction. Please contact us within five (5) days of your salon service should you be disappointed or dissatisfied and we will do everything within reason to ensure your happiness and meet your expectations. 
 

Consultations
Consultations are required before booking any new color or chemical service. Our consults are about 15 minutes long, completely free, and a great way to discuss the goals you have for your hair with your stylist, before committing to a full appointment. It also gives your stylist a chance to see what they will be working with and a better idea of how to time, price, and schedule your appointment!
 

Groups/Parties
If experiencing services in the same day as a friend or a family member, please be respectful to their experience—as well as the experience of other guests. When waiting for others to have services completed, we request that you wait in the reception area.

For large group events (weddings, bar and bat mitzvahs, knightings, etc.) we require you to sign a contract and give a credit card to hold the event date and book the appointments. Thirty (30) days’ notice is required for any cancellations. Cancellations after thirty (30) days will not receive a refund.

On-Location services require a minimum of three (3) people to be receiving services. When extended travel is required, additional charges will apply.


Personal Items
We are not responsible for any lost or damaged items.
 

We Aren't For Everyone
Parlor is a laid-back and friendly salon. We have a zero-tolerance policy when it comes to offensive or harassing language or behavior by anyone, staff or clientele. Any clients participating in such language or behavior will be asked to pay for their service and leave immediately.

When inside the salon, we ask that you turn your cell phones either off or on silent. The use of speaker-phone is prohibited. Parlor wishes to provide a relaxed and peaceful atmosphere for all guests visiting us. No one wants to be enjoying a calming head massage and hear Spice Girls blaring from your phone…except maybe Rachel.

 

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