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Things You Should Know

  • Consultations
    For all new guests, a Consultation is required prior to scheduling. Consults are a great way to discuss the goals you have for your hair, before committing to a full appointment. They also give your stylist a chance to see what they will be working with and a better idea of how to time, price, and schedule your appointment!
  • Confirmations and Reminders
    As a courtesy, we attempt to contact you to confirm your appointment three (3) business days prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment and to avoid late arrivals, missed appointments and cancellation fees.
  • Parking Options
    2- and 3-Hour Street Parking along Broad, Grace, Marshall, Jefferson, Adams, Monroe, Foushee, and more! Pay-To-Park Lots are available along Grace Street. If parking in the pay lot directly behind the building, be aware of all signage; it is a mixed-use lot and only certain spots are available for pay-to-park.
  • No-Shows + Late Cancellations
    We understand that life gets hectic but so do our schedules. We book our stylists very tightly, so it is important to be on time. If you arrive 10 minutes past your scheduled appointment time, it may be necessary to reschedule. A minimum of two (2) business days notice is required when canceling/rescheduling most appointments. All appointments require a Credit/Debit Card on file to secure the appointment. Late-cancellations and no-shows (not calling, not showing up) are subject to a cancellation fee. In the event that you miss three (3) consecutive appointments (late-cancel or no-show), you will be unable to schedule future appointments. However, you may be considered for walk-in appointments.
  • Payments
    A Credit/Debit Card is required to reserve any appointment. We accept Visa/Mastercard, American Express, Discover. Visa/Mastercard/American Express/Discover GIFT CARDS cannot be accepted for reservations or payment of services. For payment of services, credit card, debit card, and cash payments are accepted. If paying in cash, please make sure to have smaller bills, as we do not have change available. Unfortunately, checks cannot be accepted at this time.
  • Children Policy
    Our salon is not childproof; Sharp implements, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children. We love kids, but the salon is not a play area. We do ask that if you bring your child to an appointment that they remain quiet and occupied. While this policy helps ensure that all guests enjoy a relaxing salon experience, it is primarily in place with your child's safety in mind. If your child becomes disruptive to the salon environment, we may ask you to reschedule your appointment for another day.
  • Returns and Refunds
    Parlor is committed to your complete satisfaction. Should you be disappointed or dissatisfied with your hair, please contact us within five (5) days of your salon service. We will do everything within reason to ensure your happiness and meet your expectations. We do not offer refunds. Retail products may be exchanged within ten (10) days. We do not offer refunds or apply credit toward services for returned merchandise.
  • Personal Items
    We are not responsible for any lost or damaged items.
  • We Aren't For Everyone
    Parlor is a warm, welcoming, come-as-you-are salon. We have a zero-tolerance policy with offensive or harassing language and behavior from anyone, staff or clientele. Any persons participating in such actions will be asked to leave immediately. When inside the salon, we ask that you turn your cell phones to vibrate/silent. The use of speaker-phone is prohibited, as we wish to provide a relaxed and peaceful atmosphere for all guests.
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