Things You Should Know

Parking Options


  • 2- and 3-Hour Street Parking
  • Pay-To-Park Lots behind our building | On either side of Adams, before Grace




Confirmations and Reminders


As a courtesy, we attempt to contact you to confirm your appointment three (3) business days prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment and to avoid late arrivals, missed appointments and cancellation fees.




No Show Policy


We understand that life gets hectic, but so do our schedules. We book our stylists very tightly, so it is important to be on time. If you arrive 10 minutes past your scheduled appointment time, it may be necessary to reschedule. A minimum of two (2) business days notice is required when canceling/rescheduling most appointments. All appointments require a Credit/Debit Card on file to secure the appointment. Late cancellations and no-shows (not calling, not showing up) are subject to a cancellation fee.




Missed Appointments


In the event that you miss three (3) consecutive appointments (late cancel or no show), you will be unable to schedule future appointments. However, you may be considered for a walk-in appointment.




Consultations


Consultations are required before booking any new color or chemical service. Our consults are about 15 minutes long, completely free, and a great way to discuss the goals you have for your hair with your stylist, before committing to a full appointment. It also gives your stylist a chance to see what they will be working with and a better idea of how to time, price, and schedule your appointment!




Children Policy


Although we love kids, we do ask that if you bring them into the salon that they remain quiet and occupied. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof; Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. In the event your child becomes unruly and disrupts the salon, we may ask you to reschedule your appointment for another day.




Payments


A Credit/Debit Card is required to reserve any appointment. We accept Visa/Mastercard, American Express, Discover, Checks, and Cash. Any returned check will result in a $25.00 service charge plus the face amount of the check, to be paid before any other services can be rendered. After three (3) returned checks, you will be asked to pay by cash only.




Returns and Refunds


Retail products may be exchanged within fourteen (14) days. We do not offer refunds or apply credit toward services for returned merchandise. Parlor is committed to your complete satisfaction. Please contact us within five (5) days of your salon service should you be disappointed or dissatisfied, and we will do everything within reason to ensure your happiness and meet your expectations. We do not offer refunds.




Personal Items


We are not responsible for any lost or damaged items.




We Aren't For Everyone


Parlor is a laid-back and friendly salon. We have a zero-tolerance policy when it comes to offensive or harassing language or behavior by anyone, staff or clientele. Any clients participating in such language or behavior will be asked to pay for their service and leave immediately. When inside the salon, we ask that you turn your cell phones either off or on silent. The use of speaker-phone is prohibited. Parlor wishes to provide a relaxed and peaceful atmosphere for all guests visiting us.